The AV department bring our stages to life when our special guests, panels and performances are on. They deal with the sound, visual and lighting to make the experience much more awesome! As their mission states: to make sure that all the AV works.

*Note: Some roles within this department can be quite technical, and may require some previous or existing knowledge/experience in the use of AV equipment

AV responsibilities:

• Manage AV for all stages, including audio and video mixing, asset playback, camera operation, and computer/tablet operation
• Troubleshoot faults and create solutions quickly and on the fly
• Liaise with Emcees, Stage Management, Guests and FOH Crew for an efficient show

Personal attributes we look for:

• Excellent time management skills
• Excellent organisational skills
• Can work well under pressure
• Strong problem solving skills
• Super tech-savvy-ness

The Community department emphasises the vital connection between Supanova and its attendees, ensuring we constantly adapt our offerings to meet their changing needs. During event weekends our focus is predominantly on cosplayers and accessibility, with our major functions hosted at Cosplay HQ. As the link between Supanova and attendees, volunteers in this area must be warm, attentive and with a dedication for amazing customer service.

The Community department responsibilities include:

• Assist in the running of community events such as the cosplay competition
• Aid Community crew in the management of Cosplay HQ and all functions within
• Provide assistance to cosplayers in need of repairs at Cosplay HQ
• Assist in the facilitation of accessibility initiatives such as safe spaces
• Enforce Supanova’s weapons and props policy
• Help with the management of queues for the cosplay photobooth or cosplay guests
• Support crew and cosplayers through the competition registration process
• Listen to and pass on feedback from cosplayers on how we can improve our services

Personal attributes we look for:

• Warmth and approachability
• Friendly and polite personality
• Dedication to customer service
• Tolerance for strong ebbs and flows in activity levels
• Good communication skills
• A familiarity with cosplayers and their needs

The Floor & Exhibitor Services department consists of two integral teams: Exhibition set up/pack down and Event Floor services. Exhibitors are the backbone of the Supanova event and the setup (bump in) process is key to the Supanova weekend! The Floor & Exhibitor Services department operates throughout the weekend of the event ensuring the main trading floor runs efficiently and manages the general venue services.

Floor & Exhibitor Services responsibilities:

• General set up on the floor and other departments where required (such as setting up tables and chairs, etc)
• Work well under pressure and at times, in crowded spaces
• Answer customer and vendor queries
• Manage equipment to the entire Supanova Team
• Assist in organising and delivering lunches to vendors

Personal attributes we look for:

• Able to do heavy lifting of up to 15 kgs
• Excellent customer service
• Good communication skills
• Good organisational skills
• Follow instructions, floor maps and spread sheets
• A forklift licence is not essential and would be highly regarded for this department

The FOH department is all about helping to move and direct our patrons around our convention venues in a safe and polite manner. This includes areas like panel rooms, stages and other sections where patrons may require assistance at the Supanova event. If you like helping people find what they are looking for, have a keen eye for straightening chairs, can politely point towards chairs, and like to talk to all kinds of people, then FOH is for you!

There are different sections of the event that FOH assist at.

Theatres & Seminar Rooms

FOH Supa-Hero Volunteers who are assgined to where our stages are help with the ushering of patrons in and out of theatres and seminar rooms. FOH is especially on the look out for those patrons that need extra assistance with accessibility.

Responsibilities include:

• Patron management within the Supanova precinct
• Ushering patrons into and out of panel rooms and stage areas
• Assisting patrons with accessibility needs
• Maintaining a high standard of workplace health and safety
• Assist patrons by helping them with their queries
• Provide accurate information about access to the site and within the site, including accessibility information for patrons with special needs

Personal attributes we look for:

• A polite and outgoing attitude
• Good communication skills
• Ability to make yourself heard above crowds
• Excellent customer service
• Confidence in speaking to groups
• Ability to retain information and good sense of direction
• Ability to undertake responsibilities unsupervised when required
• Prior experience in front of house or customer service would be highly regarded

Entry/Exit

Entry into the event is where Supa-Hero Volunteers help on the front lines greeting patrons coming into the show ensuring they enter (and exit) safely and as swiftly as possible.

Responsibilities include:

• Crowd management outside Supanova grounds
• Helping patrons with wristbands
• Providing accurate information about access to the site, including accessibility information for patrons with special needs
• Monitoring entry and exit doors and checking wristbands

Personal attributes we look for:

• Energetic and friendly
• Excellent customer service
• Good communication skills and confidence in speaking to groups
• Have good organisational skills
• Work well under pressure
• Negotiation skills
• Able to do heavy lifting of up to 10 kgs

The Guest Management team manages anything and everything to do with our Supa-Star Guests! From signings, panels, photographs, and everything in between, Guest Management does its best to make sure every patron and guest has a great time at the convention.

There are four main sub-departments within Guest Management: Personal Assistants and Runners, Line Minders, Floor, and Nebula Photography.

Personal Assistant and Runner Team

As a PA, you will be working directly with an assigned guest to make sure they make all their scheduled commitments on time as well as facilitating their patron interactions in a friendly and efficient manner! Runners are our Guest Management jack-of-all-trades; fetching coffees and food, managing our signage and back of house area, and supporting our PA team – no job is too big or too small!

Key skills and attributes:

• Professionalism with both patrons and guests
• Positive attitude and great communication skills
• Excellent time management and confidence with cash handling

Line Minder Team

The Line Minder Team take on the crowds: answering customer queries and organising our lines as patrons arrive to meet a guest and collect their signature. You are the first line of defence in making sure every patron has a great experience!

Key skills and attributes:

• Awesome customer service skills
• Adaptable to changing situations
• Great communication skills
• Able to work within a team to solve problems and ensure our patrons are well informed throughout the weekend. A bonus if you are able to deal with crowds and communicate with many people at once, but not essential

Floor Team

In the Floor Team, you will work in *Team Author* or *Team Comic* to help look after our Supa-Stars signing on the floor. Many of you will be managing multiple guests in a small team, so teamwork and multitasking is key. You may be asked to escort guests to panels, assist with crowd control, or assist the guests as they interact with their fans over the weekend.

Key skills and attributes:

• Confident to work partially unsupervised as part of a small team
• Good communication and time management to manage multiple guests
• Positive and friendly demeanour towards patrons; and professional attitude around guests

Nebula Photography Team

In the Photo Studio Team, you may be asked to manage lines, help with photo distribution, or even be inside the studio helping the guests and patrons have a smooth and positive photo shoot.

Key skills and attributes:

• Ability to work quickly and efficiently while maintaining a cheerful and positive demeanour around guests and patrons
• Good customer service skills
• Professionalism with guests
• Flexibility and willingness to try different roles
• An ability to communicate with large numbers of people. Some camera/tech knowledge is a bonus but not required

The Stage Management department ensures that all of the panels and stages run on time according to the event program. They work closely with the AV, Front of House, MCs and Guest Management teams, so this department in particular needs to be adaptable for whatever circumstances arise.

Stage Management responsibilities:

• Ensuring all scheduled panels run on time across all stages as per the event program
• Reset stages between panels
• Liaise with panelists to ensure all their requirements are met
• Work closely with AV, Front of House, MCs and Guest Management teams to ensure the smooth running of the show
• Back of house duties and general monitoring of equipment and audiences (e.g. moving tables/chairs)
• Assisting other departments as required (e.g. mic running, ushering)

Personal attributes required for Stage Management

• Excellent time management and organisational skills
• Excellent communication skills
• Strong problem solving skills
• Can work well under pressure
• Ability to undertake responsibilities unsupervised when required
• Prior experience in event or stage management would be highly regarded

The Supanova Retail department is in charge of selling our Supa-Star’s autographs and photo tokens to the general public. If you love the rush of chaos and keeping busy, then this is the department for you!

Supanova Store responsibilities:

• Crowd management
• Answering customer queries
• Directing customers to the payments counter
• Providing accurate information to patrons on Supa-Star autograph & photo ops fees

Personal attributes we look for:

• Excellent customer service
• Good communication skills
• Confidence in public speaking and to big groups
• A strong, loud voice
• Can work well under pressure

The Rapid Response Team (RRT) is a relief team to support all our volunteering departments in times of need. RRT helps out where there are people shortages such as filling rostering gaps, aiding those whilst on break, or even supporting Supanova managers and supervisors by lending assistance during the peak periods.

RRT responsibilities:

• Assisting with the coordination of queue management and organisation
• Delivering messages or supplies (including lunch) to Supanova managers/supervisors and/or their teams
• Assisting the supervisor (or person in charge of) seating the theatres, ushering and crowd control
• Answering queries from patrons in relation to the Supanova Comic Con & Gaming event
• Assisting VIPs or escorting guests

Personal Attributes:

• Work well within small teams, or autonomously, as required
• Able to cooperate with both internal and external customers at Supanova
• Be versatile; able to work quickly and competently
• Strong interpersonal and communication skills
• Have a good understanding or background knowledge of Supanova and the function of each of its departments

The Social Media team is the front line for online customer service and engaging with fans on different social media platforms. Applicants must possess a passion for excellent customer service, strong written communication skills, a good knowledge of social media platforms, good skills with photo editing software, and an ability to quickly gain new skills and knowledge about Supanova Comic Con & Gaming as a whole.

Social Media responsibilities:

• Assist the Social Media Manager in social media duties and ad-hoc duties
• Preparing and publishing updates and communications on various social media platforms
• Reviewing and responding to comments
• Escalating difficult online queries to Social Media Manager
• Importing and editing images
• Providing excellent customer service online
• Maintaining a fun and positive environment when engaging patrons online

Personal attributes we look for:

• A high level of maturity, professionalism and empathy
• Strong communication and interpersonal skills
• Organisational skills
• Punctual and time management skills
• Negotiation skills
• Friendly and polite personality
• Trustworthy