Supa-Volunteer Departments

Below are the different types of departments that help run Supanova as a whole. Volunteers will predominantly be assigned to one department during the event*. Volunteers are required to help assist in the general running of their assigned area, as well as help in the set up/pack down of departments and other areas respectively.

Departments may have technical equipment which requires the use, handling or supervision by volunteers. As such, volunteers will be provided specific training needs as per required.

* Volunteers may be assigned to more than one department depending on Supanova’s volunteering needs. As such, you may be required to assist in other duties/activities not specifically listed

TICKETING

The ticketing department is the front lines of Supanova where patrons pay to see the show! They are in charge of getting patrons in and out of the convention, safely and as swiftly as possible.

Ticketing responsibilities:

  • Crowd management outside Supanova grounds
  • Handing out show bags to patrons
  • Applying wrist tags (entry tags) on to patrons
  • Provide accurate information about access to the site and within the site, including accessibility information for patrons with special needs
  • Door minding and wrist band checking

Personal attributes we look for:

  • Energetic and friendly
  • Excellent customer service
  • Good communication skills and confidence in speaking to groups
  • Have good organisational skills
  • Work well under pressure
  • Negotiation skills
  • Able to do heavy lifting of up to 10 kgs

FRONT OF HOUSE (FOH)

“FOH’s primary responsibility is to get patrons into, and out of, spaces with speed, safety, style and a smile”
The FOH team is in charge of safely assisting the general public within the convention space. This includes areas like panel rooms, stages and other sections where patrons may require assistance at the Supanova Expo. If you think you’d like to try your hand seating rooms, or just like helping people find their way around the convention floor, please register your interest in this department.

FOH responsibilities:

  • Patron management within the Supanova precinct
  • Ushering patrons into and out of panel rooms and stage areas
  • Maintaining a high standard of workplace health and safety
  • Assist patrons by helping them with their queries
  • Provide accurate information about access to the site and within the site, including accessibility information for patrons with special needs

Personal attributes we look for:

  • A polite and outgoing attitude
  • Good communication skills
  • Great organisational skills
  • Excellent customer service
  • Confidence in speaking to groups
  • Ability to retain information and good sense of direction
  • Ability to undertake responsibilities unsupervised when required
  • Prior experience in front of house or customer service would be highly regarded

EXHIBITORS / FLOOR SERVICES

This department consists of 2 integral teams: Exhibition set up/pack down and Event Floor services. Exhibitors are the backbone of the Supanova event and the setup/bump in process is key to the Supanova weekend! The Floor services team operate throughout the weekend of the event ensuring the main trading floor runs efficiently and manages the general venue services.

Exhibitors / Floor Services responsibilities:

  • General set up on the floor and other departments where required (such as setting up tables and chairs, etc)
  • Work well under pressure and at times, in crowded spaces
  • Answer customer and vendor queries
  • Manage equipment to the entire Supanova Team
  • Assist in organising and delivering lunches to vendors

Personal attributes we look for:

  • Able to do heavy lifting of up to 15 kgs
  • Excellent customer service
  • Good communication skills
  • Good organisational skills
  • Follow instructions, floor maps and spread sheets
  • A forklift licence is not essential and would be highly regarded for this department

SUPANOVA STORE

The Supanova Store is in charge of selling our Supa-Star’s autographs and photo tokens to the general public. If you love the rush of chaos and keeping busy, then this is the department for you!

Supanova Store responsibilities:

  • Crowd management
  • Answering customer queries
  • Directing customers to the payments counter
  • Providing accurate information to patrons on Supa-Star autograph & photo ops fees

Personal attributes we look for:

  • Excellent customer service
  • Good communication skills
  • Confidence in public speaking and to big groups
  • A strong, loud voice
  • Can work well under pressure

AV/TECH

The AV/Tech department bring our stages to life when our special guests, panels and performances are on. They deal with the sound, visual and lighting to make the experience much more awesome! As their mission states: to make sure that all the AV works.

*Note: Some roles within this department can be quite technical, and may require some previous or existing knowledge/experience in the use of AV equipment

AV/Tech responsibilities:

  • Manage AV for stages, including audio, video, computer (Mac, PC, tablets, etc.) setup
  • Troubleshoot faults and create solutions quickly and on the fly
  • Liaise with Emcees, Stage Management, Guests and FOH Crew for an efficient show

Personal attributes we look for:

  • Excellent time management skills
  • Excellent organisational skills
  • Can work well under pressure
  • Strong problem solving skills
  • Super tech-savvy-ness

STAGE MANAGEMENT

Although there is a fine line between State Management and the AV/Tech department, they form quite the synergy as they work continuously run throughout the day.

Stage Management generally deal with making sure that panels and shows being run on time according to the event’s schedule. As the Stage Management department runs along with every other operational department of the Supanova Expo, this department in particular needs to be the most adaptable to whatever circumstance arise.

Stage Management responsibilities:

  • Ensuring the scheduled event runs on time as to the event program
  • Ensuring stages are reset after each event
  • Back of house duties and general monitoring of equipment and crowds during competitions (e.g. moving tables/ chairs)
  • Assisting the Emcees
  • Ensuring that panels adhere to the schedule

Personal attributes required for Stage Management:

  • Effective time management skills (to maintain the integrity of the event programme)
  • Work within small teams, or unsupervised, as required
  • Able to cooperate with both internal and external customers at Supanova

GUEST MANAGEMENT

The Guest Management department (GM) oversees all activities involving Supanova’s Supa-Star guests from the worlds of comics, literature, anime & animation, web, film & television and other media.

Quality, Concentration, Reliability, Professionalism, Class and Hospitality are key attributes in this department.

There are 3 separate work groups in Guest Management: Roy’s Photo Studio, Guest Signing Area and Personal Assistants to Supa-Star guests. Each work group is described below:

Photo Studio Team

Roy’s Photo Studio may have one or two portrait studios operational at any given time. On a shift here, volunteers’ positions rotate, so you may be in the studio, in the print room, or out the front assisting patrons.

Personal attributes required for Roy’s Photo Studio:

  • Ability to work quickly and competently
  • Cheerful and positive personality so you can help move patrons through the photo studio rapidly while still treating them politely and respectfully
  • Customer service skills for delivery of photos to patrons
  • Strong interpersonal and communication skills

 Guest Signing Areas

Although volunteers do not directly deal with the Supa-Star guests, volunteers would assist patrons looking for particular guests, or autograph / portrait tickets, showing them where to line up, and managing the guest’s queuing system.

Personal attributes required for Guest Signing Areas:

  • Strong customer service skills
  • Ability to work under pressure
  • Able to be around crowds and confident in speaking to groups (public speaking)
  • Ability to work (and think!) on your feet

 Guest Personal Assistant (PA)

**Please note: for applicants who wish to volunteer for this section must also complete the extra section in the application form otherwise your application will not be considered for this area**

As the name suggests, this work group in Guest Manage are Personal Assistants to Supa-Star guests at Supanova. Within this work group, there are 2 types of Personal Assistants: PAs in Guest Signing Area and PAs on the Trading Floor

Guest PAs in Guest Signing Area responsibilities:

  • Assistant to the guest whilst they are in the signing area
  • Helping with patron interaction
  • Taking patron names and tokens
  • Managing the flow of patrons at the table
  • Seeing the guest to and from the signing area to their panels, portrait sessions and breaks

Personal attributes required for Guest PA, Guest Signing Area:

  • A high level of maturity, professionalism and empathy
  • High level of personal presentation
  • Strong communication and interpersonal skills
  • Organisational skills
  • Punctual and time management skills
  • Negotiation skills
  • Outgoing and polite personality

Guest PAs in Trading Floor responsibilities:

  • Assistant to the guest whilst they are at their signing table / booth
  • Managing interaction with patrons
  • Taking patron names and cash payments where necessary
  • Managing the flow of patrons at the table
  • Overseeing the guest’s line and working with other volunteers to make sure the lines do not block traffic on the floor
  • Guiding the guest to and from their signing area to their panels and breaks
  • Cash handing

Personal attributes required for Guest PA, Trading Floor:

  • Ability to be assertive
  • Ability to work in/with crowds
  • Ability to work unsupervised
  • A high level of maturity, professionalism and empathy
  • Good personal presentation
  • Strong communication and interpersonal skills
  • Outgoing and polite personality
  • Trustworthy

Rapid Response Team (RRT)

The RRT is a relief team to support all our volunteering departments in times of need. The RRT helps out where there are people shortages such as filling rostering gaps, aiding those whilst on break, or even supporting Supanova managers and supervisors by lending assistance during the peak periods.

RRT responsibilities:

  • Assisting with the coordination of queue management and organisation
  • Delivering messages or supplies (including lunch) to Supanova managers/supervisors and/or their teams
  • Assisting the supervisor (or person in charge of) seating the theatres, ushering and crowd control
  • Answering queries from patrons in relation to the Supanova Expo event
  • Assisting VIPs or escorting guests

Personal Attributes:

  • Work well within small teams, or autonomously, as required
  • Able to cooperate with both internal and external customers at Supanova
  • Be versatile; able to work quickly and competently
  • Strong interpersonal and communication skills
  • Have a good understanding or background knowledge of Supanova and the function of each of its departments

Social Media

The Social Media team is the front line for online customer service and engaging with fans on different social media platforms. Applicants must possess a passion for excellent customer service, strong written communication skills, a good knowledge of social media platforms, good skills with photo editing software, and an ability to quickly gain new skills and knowledge about Supanova Expo as a whole.

Social Media responsibilities:

  • Assist the Social Media Manager in social media duties and ad-hoc duties
  • Preparing and publishing updates and communications on various social media platforms
  • Reviewing and responding to comments
  • Escalating difficult online queries to Social Media Manager
  • Importing and editing images
  • Providing excellent customer service online
  • Maintaining a fun and positive environment when engaging patrons online

Personal attributes we look for:

  • A high level of maturity, professionalism and empathy
  • Strong communication and interpersonal skills
  • Organisational skills
  • Punctual and time management skills
  • Negotiation skills
  • Friendly and polite personality
  • Trustworthy

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