If you are under 18, please ensure that your parent or guardian reads and explains the following information to you.

This privacy policy applies to the Supanova website, email newsletter, mobile application (“app”), and related services operated by or on behalf of Supanova Expo Pty Ltd. Supanova Comic Con & Gaming is committed to respecting the privacy of your personal information and complies with the National Privacy Principles under the Privacy Act 1988 and other applicable laws.

‘Personal information’ refers to information that identifies you as an individual or can reasonably ascertain your identity, including but not limited to your name, address, age, email address, and contact number.

This Privacy Policy outlines how we treat personal information as you access and interact with our website and mobile app. Any changes to this policy will be posted here, so please check periodically for updates.

Specific additional privacy provisions may apply to certain sections of the website or app, and in the event of inconsistencies, those specific provisions will prevail.

Information Collected

We may collect personal information about you when you participate in activities on our website or app, such as but not limited to:

• Registering for the Supanova app
• Entering online competitions
• Subscribing to email newsletters and related services
• Responding to inquiries regarding our products and services
• Participating in surveys
• Pre-registering for event activities

This information may also be collected by our third-party service providers who assist in operating our website and app.

When you read, browse or download information from our website or app, we or our internet service/app provider may also collect information such as the date and time of your visit to the website, the pages accessed and any information downloaded. This information is used for statistical, reporting and website administration, maintenance and improvement purposes only.

Our website, mobile app, and related services may use “cookies,” which are small text files transferred to your device to recognise your browser. Cookies may also be used to record non-personal information, such as the date, time or duration of your visit, or the pages accessed, for website administration, statistical and maintenance purposes. Any such information will be aggregated and not linked to particular individuals. Users can manage cookie preferences through their browser settings, although disabling cookies may affect the functionality of some website/app features.

While we take great care to protect your personal information, no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online, particularly via email. We have no way of protecting that information until it reaches us. Once we receive your transmission, we make our best effort to ensure its security in our possession.

Our website, email newsletter, app, and related services may contain links to external sites. We are not responsible for the privacy practices or policies of those sites.

Use and Disclosure of Personal Information

We may use or disclose personal information collected for the following purposes:

• For the purposes for which it was collected, such as to enable you to participate in online competitions and other activities on this website or in-app.
• Where you have consented to the use of disclosure.
• To email you newsletters or other updates.
• To our related entities and service providers
• For administrative purposes including research, planning, service development, security and risk management.
• Where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in Supanova.
• Where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.

Security of Personal Information

Irrespective of whether personal information is stored electronically or in hard copy form, we must take reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

Accessing and Updating Your Personal Information

To make a request to access or correct any personal information we hold about you, please contact us via our online contact form.

Please provide us with as much detail as you can about the particular information you seek in order to help us retrieve it. An access fee may be charged where permitted by law. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision.

We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete and up to date.

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you can contact the Office of the Federal Privacy Commissioner on 1300 363 992 or via http://www.privacy.gov.au/.

By using our website, email newsletter, mobile app, and related services, you consent to the terms of this Privacy Policy.

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